Getting Employee Satisfaction

I am not happy. My chair has just broken and the printer has still not been fixed. The problem with this place is that it is falling apart. The boss is okay but really doesn't seem to have a clue as to what is really going on.

That new guy that started last week, who no one bothered to introduce, was given a job that he had no idea how to do; why didn't they just ask me? For a start I could have let them know them a new set of plans have been released so even if they did know what they were doing the drawings they are using are out of date anyway. Sometimes I don't know why I bother turning up.

Some of us went out for a drink after work last night. No one is happy and Sally from Accounts says that she has just about had enough and is thinking of asking for a rise and if they don't give it to her she is going to quit.

The management here just don't have a clue, we are losing money through our inefficiencies and every time they come up with a new initiative they are so far off the mark that it just demonstrates how out of touch they really are.

I’m going to ask for a pay rise, if Sally can get one so should I.

And on it goes.

These are the sort of thoughts that start to go through the minds of individuals when an organization loses touch with their personnel; the chair that is broken, no feeling of appreciation, blaming 'management' and for some even questioning the futility of what they are doing. Trivial problems fester and a suspicious and unhelpful frame of mind develops. Can you be sure that it isn't going on right now in your organisation?

What should be social events held outside the office become no more than a forum for complaints and negativity grows among people who feel unable to effect change. Dissatisfaction will often synthesise into a demand for an increase in remuneration, as though like a cheap fix more money will momentarily lessen the pain.

Left by management, undiscovered and unaware, the concerns of this employee will inevitable find solace with their colleagues own individual concerns, where the only common demand will be for an increase in remuneration, more paid holidays and a reduction in working hours, all of which will not fix the broken chair, ensure that new personnel are in future properly introduced, trained and managed nor help management identify areas of inefficiency.

Organisations have a habit of pigeon holing people, physically through offices, cubicles or workstations and also in terms of responsibility. It can prove productive if there is effective and strong management in place to support this structure, but over time weak or inappropriate management can infiltrates the management chain and if it does it can be expected that cracks will start to appear.

Looking at an organization from the top down all the corporate garden can appear to be in full bloom as middle management either disguise or are just unaware of festering problems.

Experience shows us that relying on a limited number of indicators gives a skewed perspective just like a person with only one eye has difficulty judging distance. Good management will therefore establish procedures that sample the mood throughout the organisation from different perspectives providing a rounded picture.

The benefits of establishing good, frequent and extensive communication channels are both direct and indirect.

A senior management team that is known to have their ear to the ground will command great respect and will keep middle managers from becoming complacent knowing that they can no longer dismiss the senior managers searching "How is everything going?" question with a non-committal "Fine"; It is my experience that if someone replies with "fine" you need to dig deeper and ask if they really know what is going on.

Most principals of organisation will not have the luxury of spending time walking the floor and discussing the issues of individuals but through online employee surveys they can achieve the same benefits.

Online surveys are the perfect mechanism for establishing effective employer/employee communications. Using a survey hosting service they can now be created and published with speed and ease.

Surveys can be deployed in seconds by utilising the Internet and intranet, they can be completed easily by employees and the results analyzed in real-time exposing the 'problems' and giving early warning towards common themes of dissatisfaction.

Online employee satisfaction surveys have the ability to get to the heart of an organisation, confirm not only that the engine room is working but that there is sufficient coal in the bunker.

There are considerable benefits to conducting online surveys, real issues can be identified and employees feel that they have a forum to express their concerns.

Although online surveys will not on their own resolve problems they do help identify the concerns of the employees and that in turn gives senior management the opportunity to fix the problems that need fixing, if people then do decide to leave the organisation they will hopefully be doing so for the right and not wrong reasons.

Although monetary concerns can often be cited as the main reason good people decide to leave a organization dig a little deeper and it is often found that it is more to do with one or more of the following:-

* the working environment;
* a lack of accomplishment
* insufficient training and feedback;
* lack of a career path;
* over work;
* lack of trust and respect with the senior management.

A well planned employer/employee communications programme that can identify the individual and common concerns of employees will give senior management the opportunity to address root problems and not just the symptoms of employee dissatisfaction, allowing them to demonstrate to their employees that they are not viewed simply as interchangeable parts that can be used for any job at hand.

Employee surveys need to be customised so they are relevant for each individual organisation. To get an idea as to how effective online surveys can be try completing the sample employee satisfaction survey, then view the results of the satisfaction survey and just think of the benefits to management being able to measure so easily the heart beat of the organization.

Article Source: http://www.largedirectory.info

Martin Day is a Director of Survey Galaxy Ltd a web site that allows anyone to create, design and publish online survey. For more information please visit www.surveygalaxy.com.

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